Dealing With Problematic Customers – YEC Live Event

I got the chance to chat with young entrepreneurs and startups about dealing with bad customers and what to expect when they start a project with the client. There are so many customer service experts out there that tell you “the customer is always right” and that slogan is false. Here’s the real story…the good customers are your bread and butter and you should treat them well but the bad customers you need to fire. Why? Because those bad customers are taking away time you could be spending with your good customers. Makes sense right?

There were a ton of questions and many were asking about contracts and how to “pre-qualify” a customer. I had a blast sharing my tips and experiences with everyone. A big thank you to the awesome Ryan Paugh and YEC for making this happen.