Everyone has a story to tell about the time they flew somewhere and something completely went wrong. This is one of those stories but out of all the times I have ever flown whether it was for business or personal, never has it been this bad (and for those that know me I am not one to complain)…Just 4 days ago we were suppose to be flying to NYC for to help support and cover the Girls Who Rock event and we had numerous interviews set up and oh so much more to get done…but we never made it. Why? One word….Delta.
5:15 am – Orlando Airport/Ticketing
We arrive and walk through to get into the line to wait where we can check our bags. It’s not even that long of a line to begin with but none of the employees are helping anyone at the counters. I saw two walk by me as they were texting on their phones and people were trying to flag them down.
5:45 am Ticketing
Yes, we are still waiting in line to get up to the machines to check our bags.
6:25 am Ticket Counter
We finally make it up to the counter to get our tickets and check our bags. My sister and I are going through motions of the on-screen instructions and for some reason credit card and debit card would not work on the machine. As I am trying to get this to work a short Spanish Delta employee passes by and looks up at us (literally) and says “you’re going to miss you flight.” *side-note* This employee sees that I am having trouble but doesn’t even offer to help but has the time to say that to me….I ask another guy wondering aimlessly behind the counter if he can help me and he shook his head, threw his hands up and said he couldn’t help either.
6:31 am Ticket Counter part 2
The computer kicked me out where I had to restart the whole process. That was fine but when I got to the part about adding our bags it said “You’re late and you cannot check any bags.” This happens as my other sister and brother-in-law are waiting for us and have their bags/tickets. There is a guy standing right in front of me that had not looked up once even as I said “Sir, I really need to ask you a question…” He replied with “let me finish this first.” After another minute goes by I say again “Sir, I need to talk to you asap.” The Spanish employee walks back by again and says….”you’re not going to be able to get your bags on that flight and those won’t fit on the plane.” Really? I had no idea…Finally a younger guy walks over after overhearing what’s going on and overrides the system to get our bags on there since we still had 45 minutes until our flight took off. The younger guy was even annoyed by the current employees giving us a hard time saying “ok! just STOP, what’s the flight #….?”